SHIPPING & RETURNS POLICY
Los Sundays was founded on the principles of Quality, Originality and Style
Shipping & Returns Policy
Shipping & Returns Policy
We offer free shipping on all domestic (USA) orders over $65.00.
Please use a physical address if you have one, PO box shipping takes substantially longer, and we do not have any ability to expedite the shipping process to a PO Box Address.
**During sales and peak season (November - January) shipping may experience additional delays. We do appreciate your patience as we work through higher order volumes.
We take pride in our shipping speed. 90% of our orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 8AM to 5PM PST, we do not operate over weekends and holidays. Any orders placed over the weekend or on a holiday will be shipped out the following business day.
The cut-off time for same day shipping for Overnight Orders is 10AM PST. Any orders placed after this time will most likely ship out the following business day.
Tracking: Once an order is placed, an email confirmation will be sent to each customer. We’ll send another email confirmation once a tracking number has been created for the associated order.
In the unlikely event that you receive a notification that your package has been delivered but does not appear at your home location, please send us an email containing your order number and verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim, or get your order reshipped or refunded.
CHANGED YOUR MIND?
If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase and under the following conditions:
• The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
• If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you send it back to us quickly!
• We can provide free return labels for orders placed within the United States, if there was not one included in your package, please reach out to our support team & they will send you one via email. The amount refunded excludes any outbound shipping paid on the original purchase.
• For international returns; we do not have the ability to create or send a return label - if you’d like to return your item for a refund (excluding outbound shipping charges) please see below for our return address. We do ask that you include a small note containing your order number and reason for return, this way our team can process your refund in the most efficient manner.
Please email us directly at firstname.lastname@example.org include the following information:
•Order Number and Proof of Purchase
•Your full mailing address
•Your phone numbers (office, home, mobile)
We want to make sure you get the right size or color, that’s why we’ve made exchanges quick & hassle free. Just follow these simple steps!
- Return your original items to us for a refund in full. We do offer free returns within the USA, so feel free to email us for your label.
- Place a new order in your desired style & size. If there is any cost difference associated on the website, let us know and we’ll make sure you’re being refunded and charged the exact same amount.
If you have any questions about the process, send us an email! We’re always happy to help.
Items that are thought to be defective must be returned in original condition or will not be considered for replacement.
**Los Sundays reserves the right to refuse a refund/return if the items have any signs of wear, alteration, misuse, or damage. The customer will be responsible for the cost of return if the return is refused.
Address Returns to:
Los Sundays Apparel
2920 S Steele Street
Tacoma WA 98409