Tequila
If you are 21 years of age or older, you may place an order for Los Sundays Tequila (the “Products”) through our website from licensed retail partners (“Licensed Retailers”). All prices shown reflect those set by our Licensed Retailers. Licensed Retailers reserve the right to accept or decline any order due to product availability, age verification issues, or for any other reason. If your order is declined in full or in part, you will receive a refund for the portion that was not accepted.

Licensed Retailers are solely responsible for:
 (a) selecting the tequila products available for sale on our site
 (b) setting product pricing
 (c) accepting or rejecting orders
 (d) fulfilling orders, including arranging delivery or shipment through a carrier or third-party service.

Accelpay, Inc. and Los Sundays Tequila are not responsible for lost, unprocessed, or mishandled orders.

Unless otherwise stated at checkout, shipping and handling fees are not included in your order total and will be added to your purchase. All shipping dates and delivery times are estimates. Refunds are at the discretion of the Licensed Retailer, Accelpay, Inc., or their third-party partners.

Once your order is handed to the carrier, title and risk of loss transfer to you. Orders cannot be shipped to PO boxes or local carrier locations—any such orders will be canceled and refunded.

All tequila deliveries require a signature from someone 21+ with valid ID. If no eligible person is available, the delivery will be attempted again. After three failed attempts, the package will be returned to the retailer, and you will be charged a $25 re-shipping fee if you’d like it resent. Refunds for returned packages (including shipping costs) are at the retailer’s discretion.

If you anticipate that no one 21+ will be available to sign, we recommend contacting the carrier to arrange pick-up at a local approved location. Deliveries will not be left unattended under any circumstances. Los Sundays Tequila, Accelpay, and their retail partners are not responsible for undeliverable packages due to an incorrect or incomplete address provided at checkout.

Contact Info: 

For customer service inquiries regarding Tequila shipments, please contact: support@accelpay.io Please allow 3 business days for a response.

Apparel
This return policy applies to merchandise only and does not apply to tequila purchases. If you’re not satisfied with your merchandise purchase, we offer a 15-day return policy. Items must be returned in the same condition received—unworn/unused, with tags, in original packaging—and accompanied by your order number for verification. 

We take pride in our shipping speed. 90% of our orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 9AM to 5PM PST, we do not operate over weekends and holidays. Any orders placed after 2PM PST, over the weekend or on a holiday will be shipped out the following business day.

The cut-off time for Same-Day shipping for Overnight Orders is 10AM PST. Any orders placed after this time will most likely ship out the following business day.

Tracking: Once an order is placed, an email confirmation will be sent to each customer. We’ll send another email confirmation once a tracking number has been created for the associated order.

Our customer service team is available Mon-Friday. Please allow 2 business days for reply in peak times.

**During sales and peak season (November - January) shipping may experience delays. We do appreciate your patience as our shipping partners work through higher order volumes.

Delivery Failure:

In the unlikely event that you receive a notification that your package has been delivered but does not appear at your home location, please send us an email containing your order number and verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim, get your order reshipped or refunded.

Returns Policy: 

Changed your mind? If you are not 100% satisfied with your purchase, you can return your apparel order for a full refund within fifteen (15) days from the date of purchase and under the following conditions. 

• The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. 

• If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you send it back to us quickly!

• We can provide free return labels for orders placed within the United States, please reach out to our support team & they will send you one via email. The amount refunded excludes any outbound shipping paid on the original purchase. 

• For international returns; we do not have the ability to create or send a return label - if you’d like to return your item for a refund (excluding outbound shipping charges) please see below for our return address. We do ask that you include a small note containing your order number and reason for return, this way our team can process your refund in the most efficient manner.

 

Please email us directly at sales@lossundays.com include the following information:

• Order Number

• Your email address used for the order

• Your name

• Reason for return

• Your full mailing address

Please allow 2 business days for a reply.

Exchange: 

We want to make sure you get the right size or color, that’s why we’ve made exchanges quick & hassle free. We can provide free exchange labels for orders placed within the United States, please reach out to our support team & they will send you one via email. 

• Order Number

• Your email address used for the order

• Your name

• Reason for exchange

• Item you are wanting to exchange for

• Your full mailing address

Defective Returns:
While rare, items that are thought to be defective must be returned in original condition or will not be considered for replacement.

**Los Sundays reserves the right to refuse a refund/return if the items have any signs of wear, alteration, misuse, or damage. The customer will be responsible for the cost of return if the return is refused.

 

Contact Information:
For customer service inquiries regarding Apparel shipments, please contact: sales@lossundays.com

Address Apparel Returns to:
Los Sundays Apparel
1824 Monrovia Ave, Suite D, Costa Mesa, CA 92627