Shipping & Returns Policy

RETURNS

Retailers want you to be satisfied with your purchase. Due to regulations on alcoholic beverages, returns are accepted only under the following circumstances:

• The product was damaged during shipping
• The product received was incorrect
• The order was incomplete or missing items

To be eligible for a return or replacement, you must contact the retailer’s customer service team within 2 weeks of delivery and provide your order number and, if applicable, photos of the issue. Returns for reasons other than damage, defect, or fulfillment error are not accepted. Only issues involving damage, defect, or fulfillment error are eligible. All other sales are final.

REFUNDS

Refunds are issued only after the issue has been reviewed and approved by the retailer’s customer service team. Approved refunds will be processed to the original method of payment within 3 to 4 business days from the issue date, depending on your bank or card issuer’s processing time. Shipping fees are non-refundable unless the return is due to a fulfillment error.

EXCHANGES / REPLACEMENTS

If your product arrives damaged or incorrect, the retailer will offer either:

• A replacement,
• A discount/refund based on the product’s price

If the item is out of stock for reshipment, the retailer can proceed with a full refund after retrieving the original bottles (if the cost is over $25 and subject to verification that original bottle condition standards are satisfied.

ORDER CANCELATIONS

Orders may be canceled before they are processed or packed (on a pallet) at no additional cost. Orders that are already in transit may still be canceled; however, the customer will be responsible for any recall or return shipping fees. Once an order has been delivered, it cannot be canceled.

AGE REQUIREMENT

You must be at least 21 years of age to purchase alcohol from this retailer. A valid government-issued photo ID may be required upon delivery. We reserve the right to refuse delivery if age verification cannot be completed.

CONTACT INFORMATION

For order inquiries, please contact the retailer’s customer service directly. You’ll find their contact information in your Order Confirmation email. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you.

Sales@vistawinespirits.com

Apparel

This return policy applies to merchandise only and does not apply to tequila purchases.
If you’re not satisfied with your merchandise purchase, we offer a 30-day return policy from date of purchase. Items must be returned in the same condition received—unworn/unused, with tags, in original packaging—and accompanied by your order number for verification. 

We take pride in our shipping speed. 90% of our orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 9AM to 5PM PST, we do not operate over weekends and holidays. Any orders placed after 2PM PST, over the weekend or on a holiday will be shipped out the following business day.

The cut-off time for Same-Day shipping for Overnight Orders is 10AM PST. Any orders placed after this time will most likely ship out the following business day.

Tracking: Once an order is placed, an email confirmation will be sent to each customer. We’ll send another email confirmation once a tracking number has been created for the associated order.

Our customer service team is available Mon-Friday. Please allow 2 business days for reply in peak times.

**During sales and peak season (November - January) shipping may experience delays. We do appreciate your patience as our shipping partners work through higher order volumes.

Delivery Failure:

In the unlikely event that you receive a notification that your package has been delivered but does not appear at your home location, please send us an email containing your order number and verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim, get your order reshipped or refunded.

Returns Policy: 

Changed your mind? If you are not 100% satisfied with your purchase, you can return your apparel order for a full refund within thirty (30) days from the date of purchase and under the following conditions. 

• The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. 

• If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you send it back to us quickly!

• We can provide free return labels for orders placed within the United States, please reach out to our support team & they will send you one via email. The amount refunded excludes any outbound shipping paid on the original purchase. 

• For international returns; we do not have the ability to create or send a return label - if you’d like to return your item for a refund (excluding outbound shipping charges) please see below for our return address. We do ask that you include a small note containing your order number and reason for return, this way our team can process your refund in the most efficient manner.

Please email us directly at sales@lossundays.com include the following information:

• Order Number

• Your email address used for the order

• Your name

• Reason for return

• Your full mailing address

Please allow 2 business days for a reply.

Exchange: 

We want to make sure you get the right size or color, that’s why we’ve made exchanges quick & hassle free. We can provide free exchange labels for orders placed within the United States, please reach out to our support team & they will send you one via email. 

• Order Number

• Your email address used for the order

• Your name

• Reason for exchange

• Item you are wanting to exchange for

• Your full mailing address

Defective Returns:

While rare, items that are thought to be defective must be returned in original condition or will not be considered for replacement.

**Los Sundays reserves the right to refuse a refund/return if the items have any signs of wear, alteration, misuse, or damage. The customer will be responsible for the cost of return if the return is refused.

Contact Information:

For customer service inquiries regarding Apparel shipments, please contact: sales@lossundays.com

Address Apparel Returns to:

Los Sundays Apparel
1824 Monrovia Ave, Suite D, Costa Mesa, CA 92627